PURCHASE CONDITIONS
You must read and accept before completing the order
General conditions of sale

Art. 1 - General provisions

By navigating in this area, the user accesses honeyfoodshop.com, accessible via the url: https://mielefoodshop.com/. Navigation and the transmission of a purchase order on the site imply acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.
These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 amended by Legislative Decree No. 21/14 and Legislative Decree 70/03 ) by

Company HONEY GROUP SRL
Headquarters: Via Boscofangone, area ASI 80035 - Nola
VAT number: 03330150610

The user is required, before accessing the products supplied by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.
The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale, the terms of which honeyfoodshop.com reserves the right to modify unilaterally and without notice.
It is possible to use the site and therefore access products supplied by it and all 'purchase these in the following languages:
English

Art. 2 - Object

These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on honeyfoodshop.com and do not, however, govern the supply of services or the sale of products by subjects other than the seller who are present on the same site through links, banners or other hypertext links.
Before placing orders and purchasing products and services from different subjects, we suggest checking their conditions of sale.

Art. 3 - Conclusion of the contract

To conclude the purchase contract, it will be necessary to fill in the form in electronic format and send it following the relative instructions.
It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the methods of delivery of the products purchased and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products.
Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
The The contract is concluded when the seller receives the form filled in by the user, after verifying the correctness of the data contained therein.
The user will be obliged to pay the price from the moment the online order forwarding procedure is completed . This will happen by clicking on the "ORDER CONFIRMATION" button at the end of the guided procedure.
Once the contract is concluded, the seller takes charge of the order for its fulfillment.

Art. 4 - Registered users

These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on honeyfoodshop.com and do not, however, govern the supply of services or the sale of products by subjects other than the seller who are present on the same site through links, banners or other hypertext links.
Before placing orders and purchasing products and services from different subjects, we suggest checking their conditions of sale.

Art. 3 - Conclusion of the contract

To conclude the purchase contract, it will be necessary to fill in the form in electronic format and send it following the relative instructions.
It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the methods of delivery of the products purchased and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products.
Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
The The contract is concluded when the seller receives the form filled in by the user, after verifying the correctness of the data contained therein.
The user will be obliged to pay the price from the moment the online order forwarding procedure is completed . This will happen by clicking on the "ORDER CONFIRMATION" button at the end of the guided procedure.
Once the contract is concluded, the seller takes charge of the order for its fulfillment.

Art. 4 - Registered users

In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.
Once registered, the user will receive an e-mail confirmation in the email provided by him. The confirmation must be communicated at the latest within 5 days. After this period, in the absence of confirmation, honeyfoodshop.com will be released from any commitment towards the user.
The confirmation will in any case exempt honeyfoodshop.com from any responsibility regarding the data provided by the user. The user undertakes to promptly inform honeyfoodshop.com of any variation of his data communicated at any time.
If the user then communicates inaccurate or incomplete data or even in the event that there is a dispute by the interested parties regarding the payments made, honeyfoodshop.com will have the right not to activate or suspend the service until the related shortcomings have been rectified.
On the occasion of the first request to activate a profile by the user, honeyfoodshop.com will attribute to the same username and a password. The latter acknowledges that these identifiers constitute the validation system of the user's access to the Services and the only system suitable for identifying the user that the acts performed through this access will be attributed to him and will have binding effect on him.
The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.

Art. 5 - Product availability

Product availability refers to actual availability at the time the user places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of several users on the site, the products could be sold to other customers before order confirmation.
Even after sending the e-mail confirmation of the order there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the user will be immediately informed via e-mail.
If the user requests the cancellation of the order, resolving the contract, honeyfoodshop .com will refund the amount paid within 30 days from the moment honeyfoodshop.com became aware of the purchaser's decision to terminate the contract.

Art. 6 - Products offered

mielefoodshop.com markets:
products of all product categories available at the moment

The offer is detailed on our website at the link: https://mielefoodshop.com/

Art. 7 - Payment methods and prices

The price of the products will be that indicated from time to time on the site, except where there is an obvious error.
In the event of an error, honeyfoodshop.com will notify the buyer as soon as possible, allowing confirmation of the order for the correct amount or the cancellation. In any case, there will be no obligation for honeyfoodshop.com to supply what is sold at the lower price incorrectly indicated.
The site prices include VAT and do not include shipping costs. Prices may vary at any time. The changes do not concern orders for which order confirmation has already been sent.
Once the desired products have been selected, they will be added to the cart. It will be sufficient to follow the instructions for the purchase, entering or verifying the information requested in each step of the process. Order details may be changed before payment.

Art. 8 - Delivery

mielefoodshop.com ships throughout the Italian territory, excluding the state of Vatican City and the Republic of San Marino.
mielefoodshop.com will only make deliveries to the user's home address, provided at the time of purchase .
Delivery is generally made within 2-10 days, or, if no delivery data is specified, within the time estimated at the time the delivery method is selected and, in any case, within the maximum term of thirty days from the date of confirmation.
If it is not possible to make the delivery, the order will be sent to the warehouse. In this case, a notice will specify the place where the order is and the ways in which to agree on a new delivery.
If you are unable to be present at the place of delivery at the agreed time, we ask you to contact us again to agree on a new delivery date.
If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.
As a result of the termination, the amounts will be returned, including delivery costs with the exclusion of any additional costs deriving from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within 30 days from the date of termination of the contract. The transport deriving from the termination of the contract could have additional costs which will be borne by the buyer.
Shipping costs are borne by the buyer and are highlighted when the order is placed.

Art. 9 - Transfer of risk

The risks relating to the products will pass to the purchaser from the time of delivery. The ownership of the products is considered acquired upon receipt of full payment of all amounts due in relation to the same, including shipping costs, or at the time of delivery, if this occurs at a later time.

Art. 10 - Warranty and commercial compliance

The seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian legislation.
If the buyer has entered into the contract as consumer or any natural person who acts on the site for purposes unrelated to any business or professional activity carried out, this guarantee is valid on condition that the defect occurs within 24 months from the date of delivery of the products; that the buyer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; that the online return form is filled in correctly.
In the event of non-compliance, the user who has entered into the contract as a consumer will be entitled to obtain the restoration of conformity of the products free of charge, by means of repair or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to the disputed goods and the consequent return of the price.
All return costs for defective products will be borne by the seller.

Art. 11 - Withdrawal

In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
In the case of multiple purchases made by the buyer with a single order and collected separately, the 30-day term starts from the date of receipt of the last product .
The user who intends to exercise the right of withdrawal from the purchase can send an email, indicating the order number and name of the user, to:
customerservice@mielegroup.it

The buyer must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/ 2014 not mandatory.
The goods must be returned to:
HONEY GROUP SRL
Via Boscofangone, ASI area 80035 - Nola

The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 30 days for any shipping costs incurred by the user.
The costs incurred for the return of the goods will be charged to the user.
As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer demonstrates that he has returned the goods. br> The right of withdrawal will not apply if the services and products of honeyfoodshop.com are included in the categories of art. 59 of Legislative Decree 206/2005.
The site will make the refund using the same means of payment chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to carry out the refund.

Art. 12 - Data processing

By using the site, the user authorizes the processing of his personal data. This information is also valid for the purposes of article 13 of EU Regulation no. 2016/679, concerning the protection of individuals with regard to the processing of personal data as well as the free movement of such data.
The data controller is HONEY GROUP SRL.
The data processor, appointed by the data controller, is HONEY GROUP SRL. SRL.
The data will be processed at Via Boscofangone, ASI 80035 - Nola area.
The data will be processed exclusively electronically, using IT tools and supports designed to ensure the security and confidentiality of the data. The information stored is protected from unauthorized access.
The data provided by users relating to purchase orders, payments (which may contain name, address, contact details), IP address and all other communicated data are processed.
The purpose of using this data is the execution of the purchase order and payments, the communication of the data to third party suppliers of payment and shipping services as well as contacts of an informative nature regarding the activities and services of the site, commercial offers from affiliated companies and commercial partners.
The provision of data and consent to processing for the purposes referred to in the contract or the fulfillment of the order and the relative payment is necessary for the conclusion itself as well as the execution of the contract therefore the refusal to provide such data or to give consent to the relative treatment has as a consequence the impossibility for the user to purchase the products and services offered.
The provision of data and consent to processing for the purposes of commercial communications is optional. However, any refusal to provide such data or to give consent to the related processing may result in the impossibility for the user to receive such additional services.
The user always has the right to have his data updated. , rectified or integrated, the cancellation, transformation into anonymous form or blocking of data processed unlawfully including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed, l 'certification that the operations have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to to the protected right.
The user has the right to object, in whole or in part, to the processing of personal data concerning him for legitimate reasons, even if pertinent to the purpose of collection and to the processing of personal data concerning him for purposes of sending advertising or direct sales material or for carrying out market research or commercial communication.
The user can also revoke the consent to the processing of personal data previously given to honeyfoodshop.com at any time.
All rights provided for by EU Regulation 2016/679 can be exercised by the user by writing to the following email: customerservice@mielegroup.it
On the first visit, the user will be invited to choose his own language and will be offered the possibility of saving the meeting language. To this end, the user authorizes the use of the so-called identification codes. cookies, i.e. small files sent from your internet server and recorded on the hard disk of the user's computer.
The hard disk collects information on the user's language search and stores the pages of the site visited. Cookies are used to prevent the user from receiving the same information repeatedly or in the wrong language, and to adapt the content and presentation of the site to the user's browser type.

Art. 13 - Safeguard clause

In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

Art. 14 - Contacts

Any request for information can be sent by email to the following address customerservice@mielegroup.it, by telephone at the following telephone number: +39 0818210626 whatsapp only, and by post to the following address: Via Boscofangone, ASI area 80035 - Nola< /p>

 

Art. 15 - Applicable law and competent court

These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law.
Any disputes relating to and/or consequent to the same will be resolved exclusively by the Italian jurisdictional authority. In particular, if the user qualifies as a Consumer, any disputes will be resolved by the court of the place of domicile or residence of the same according to the applicable law.